-
The initial setup fee and first month's service fee are required as payment for all new account orders. The setup fee is non-refundable.
-
All new customers are required to agree online to all the policies, terms and agreements as listed on the
Policies, Terms & Agreements
page. Additionally, they should agree that the specification that appears on
Simplex Software’s web page at any time for the product they purchase consists part of the contract between Simplex Software and the customer.
-
New orders are generally configured within one (1) business day following the receipt of 1) the online agreement to all the
Policies, Terms & Agreements
and 2) required prepayment amount.
-
All payments should be posted in Cyprus Pounds.
-
Payment for services can be made using Visa, American Express or Master Card credit cards. Simplex Software also accepts International Money Orders, Money Orders and business or personal cheques. Please include your Customer ID on all payments or correspondence with our office. Payments as well as all other correspondence with our office can be sent directly to:
Simplex Software Inc.
7A Eratosthenous Street
Limassol 3116
CYPRUS.
-
If paying for services with a credit card, the customer must also sign a copy of the
Credit Card Billing Authorization
Agreement.
-
Once an order has been processed, the account configuration information and first invoice will be sent to the customer directly via e-mail.
-
If a Reseller orders a new account (which is associated with a monthly recurring charge) after the first day of the month, Simplex Software will prorate the first month's service fee. Only the first month's fees are prorated. All monthly service charges thereafter are billed for the entire month and are not prorated upon cancellation.
-
Daily invoices will be sent via e-mail confirming the services ordered that day.
-
All accounts are billed according to the calendar month. Terms are set at N/20, or net amount due within 20 days of billing. Customers are invoiced at the beginning of the month. The invoice is received via e-mail (no paper copy of the invoice will be sent). The payment is due no later than the 20th day of the month in which the invoice is sent.
-
If the customer is paying with a credit card, the credit card will be charged on or around the 10th of the month. For those credit cards that are not cleared on the 10th, a second billing attempt will take place on or around the 20th. If the customer is paying with other methods (money order, cheque, etc), payment should be received at the Simplex Software office specified on the invoice.
-
A £25.00 service charge will be applied for all invalid credit card information and/or returned checks.
-
Balances not paid by the 20th of the month in which the invoice is dated will be considered past due. Accounts that are past due may be disabled at our discretion. However, customers are notified (based on provided contact information) and given a predetermined time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, the customer must pay a
£40 service charge plus the full amount of the outstanding balance on the account before the account will be activated.
Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a
£17.50 late payment fee. Any questions relating to billing or past due issues may be directed to our
Customer Service Staff.
-
Account reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover a bona-fide error on the part of Simplex Software and notify Simplex Software of this error, such error can be corrected. However, if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.
